Contact Us

If you ordered a Lumina, but have not received it.

For shipping and order updates, product info, or general inquiries, please contact us via our support email at support@getlumina.com. This is the fastest way to get updates on your order, as our team can quickly pinpoint your order info. Support is based in Taiwan with hours from 9am to 6pm Taiwan time. We are working towards shifts that align with North America starting Late Jan 2022. Thank you for your patience.

If you received your Lumina, and need Software / Camera assistance:

Please first install the latest version of our software at setup.getlumina.com as the team has released 7 updates to date, on average every 2 weeks.

Windows Users: Please see our latest update on setup.getlumina.com regarding the Windows Beta.

MacOS Users: If you have issues please first use the Feedback Button in the bottom right corner of Lumina.app. If you cannot for some reason, you can email support@getlumina.com with your login information and details which are required for debugging software issues.

For affiliates & partnerships

Lumina offers an affiliate program to select publishers. If you are interested in becoming an affiliate or partner for Lumina, email us at affiliates@getlumina.com.

For product reviews & media inquiries

Lumina is offering a limited number of early-access webcams. If you are a journalist or reviewer interested in receiving an early preview, email us at media@getlumina.com.