Lumina - FAQ

FAQ

Does Lumina ship internationally? How much is shipping?

Lumina ships globally. We have global distribution centers located in the US, Europe, and Asia that ship to anywhere in the world. We ship with USPS for customers in the US and DHL for customers in Europe. The shipping fee varies depending on the country.

What is the return policy?

Lumina stands by the quality of its products. If you have any problem with your order, you can return or exchange within 14 days of receipt of shipment, provided the product is returned in the same condition that you received itj.

You can learn more about our return policy here: https://getlumina.com/refund

What is Lumina’s warranty policy?

Lumina has a 1 year limited warranty for all of our products.

Where is Lumina located?

Lumina is an American company and our webcams are designed by an international team of engineers and assembled in China.

What does the Night Mode refer to?

Night Mode is a feature that enables better low-light video processing. Using integrated hardware and software, Lumina intelligently adapts to low light conditions, producing more vibrant colors and reducing noise.

How does Lumina connect to the computer?

The Lumina Webcam comes with a USB cable that connects with any standard USB port (USB-C and USB-C). No additional power cables necessary -- just plug in the USB cable and it’ll start working.

Which operating systems is Lumina compatible with?

Lumina is compatible with Windows and Macintosh machines. We recommend Windows 10 and MacOS 10.10 to experience the full capabilities of the Lumina Webcam.

What are the processor and ram requirements for Windows 10 applications?

CPU: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz RAM: 8 GB+ GPU: Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450

Which video conferencing applications does Lumina support?

The Lumina Webcam is compatible with all major conferencing applications (Zoom, Google Meet, Skype, Cisco Webex, Microsoft Teams, BlueJeans, and more).

How does the Lumina Webcam compare against with the Logitech Brio?

While the Lumina Webcam and Logitech Brio are both 4K webcams, the Lumina Webcam has several video quality and experiential features that elevate your video calling experience. Video quality: Active Color Calibration, Adaptive Lighting, Night Mode Experiential: AI Cameraman, background blur For the full feature comparison, visit https://getlumina.com/comparison

What is the Lumina Webcam’s resolution and framerate?

Lumina has two modes: 4K @ 30fps and 1080p @ 30fps.

What are the Lumina Webcam’s technical specs?

Megapixels8.3 MP
SensorParallel CMOS Sensor with HDR. Size is 1/2.7"
Zoom TypeManual and Auto Zoom
Focus TypeAuto Focus
Field of ViewConfigurable 65-95 Degrees.
Aperturef/2.0
Focal Length3mm
Aspect Ratio16:3 and 4:3
UVCYes

What is the zoom focal length? And is it hardware or software?

The zoom focal length is 3mm, and we are using sensor level zoom, not optical zoom.

Is Lumina compatible with all devices such as window screens, laptops & smartphones?

Yes

Is Lumina’s cord detachable and USB-C?

Yes

Is Lumina using a filter for its Focus On You (background blur) feature?

Yes, we use AI depth-sensing technology for our background blur.

Does Lumina do greenscreen?

No, but we may add software support for this later.

Is there a tripod mount for Lumina?

Yes, there is a 1/4"-20 mount for Lumina.

Is the FOV (Field of View) adjustable through your software, or how does it work?

Yes, our FOV is software adjusted.

Does Lumina work with Macbook M1?

Yes

List of compatible applications:

  1. Adobe Connect
  2. OBS Streamlabs
  3. Ecamm Live

Please message us at hello@getlumina.com if you have any questions about which software is compatible with Lumina.

What is the video format?

The format we use is MJPEG encoding. This is important for 4K and high quality images as it is less lossy compared to H264.

Do I need to install a software to use Lumina?

Software installation is required to use Cameraman, background blur, and auto calibration. Without the software, the Lumina can still be used as a high quality 4k camera (similar to a Brio)

What are the specifications of Lumina’s microphone?

The microphones have noise-cancelling technology. They are -26 db sensitivity with an SNR of 70+ and responsive from 100 - 10,000 Hz frequencies.


© Copyright 2021 Lumina. All Rights Reserved.