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FAQ

Does Lumina ship internationally? How much is shipping?

Lumina ships globally. We have global distribution centers located in the US and Asia that ship to nearly anywhere in the world. The shipping fee and duties varies depending on the country but frequently range from $10 - $25 USD. Understanding your country's regulations is your responsibility, if you need any assistance please contact support@getlumina.com.

What is Lumina’s warranty policy?

Lumina has a 1 year limited warranty for all of our products.

Where is Lumina located?

Lumina is an American company headquartered in Austin, Texas. Our webcams are designed and manufactured by an international team from 5 countries, and assembled in China.

What is Lumina’s warranty policy?

Lumina has a 1 year limited warranty for all of our products.

How does Lumina connect to the computer?

The Lumina Webcam comes with a USBC cable that connects with any standard USBC port. No additional power cables necessary -- just plug in the USB cable and it’ll start working.

Which operating systems is Lumina compatible with?

Lumina is compatible with Windows and Macintosh machines. We recommend Windows 10 and MacOS 10.14 and higher to experience the full capabilities of the Lumina Webcam.

Which video conferencing applications does Lumina support?

The Lumina Webcam is compatible with all major conferencing applications (Zoom, Google Meet, Skype, Cisco Webex, Microsoft Teams, BlueJeans, Restream.io, and more).

How does the Lumina Webcam compare against with the Logitech Brio?

While the Lumina Webcam and Logitech Brio are both 4K webcams, the Lumina Webcam has several video quality and experiential features that elevate your video calling experience. Video quality: Active Color Calibration, Adaptive Lighting, AI Cameraman, background blur. Physicality-wise, while being only half the size of the Brio, the Lumina webcam is equipped with a 25mm² sensor, 3x bigger than that of Brio's (8mm²). For the full feature comparison, visit https://getlumina.com/comparison.

What is the zoom focal length? And is it hardware or software?

The zoom focal length is 3mm, and we are using sensor level zoom, not optical zoom.

Is there a tripod mount for Lumina?

Yes, there is a 1/4"-20 mount for Lumina.

Do I need to install a software to use Lumina?

Without our software, your Lumina is a high quality 4k USB camera (similar to a normal Logitech Brio). To get our powerful AI Software, an installation is required.
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