Lumina - Refund

Defective Return

If a defect is suspected upon the arrival of our products, please conduct a thorough examination of all the components as soon as possible. If indeed a fault is detected that would affect the overall functionality of the product, then contact our customer service representative at your earliest convenience. After confirmation, we shall provide the most satisfactory solution for you and cover any extra expenses incurred therefrom. We may reserve the right to ask for pictures or videos displaying the details of the damage or defect.

General Return

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one

You can return a product within 14 days of receipt of shipment.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

After the package has been received and checked, refunds will be reimbursed back to the same account it originally came from.

Can I cancel my order?

Yes, as long as the item's not been dispatched. Just contact us and we'll cancel it and give you a full refund. It's as easy as you bought it. Cancellations made after the dispatch of your item(s) - Then the recipient would be obligated to a successful return of the product to our warehouse by contacting us within 14 days after receiving the product(s). Once you've notified us, we'll let you know how to return it, or arrange for a collection. Once it gets back to us, you'll receive a full refund.


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